This is consecutively second year that Champion Energy Services got award from J. D. Power and Associates. The information company was in its fourth year to complete its study on Texas market to measure residential electricity customer satisfaction criterion. Like 2010, Champion Energy has been announced the top scorer for this year too. So, right now Champion Energy is the leader of the residential electricity market in deregulated Texas.
The four factors that helped in conducting this study were price, billing and payment, communications and customer care. If you put a glance at Champion Energy website, you will note that they are top-ranked REP, have competitive electricity rates, superior customer care and are financially strong. So, these factors helped electric provider win this award. The results for 2010 and 2011 polls show that there was a tough competition between the electric providers for the top positions. However, Champion Energy remained the leading player for the residential electricity services for customers’ satisfaction.
So, actually how did the electric provider manage to sustain its position for two consecutive years?
The simple answer is customers’ satisfaction because this was the only criterion for the study. The customer care section of the website of Champion Energy explains it all. The electric provider made it perfect for the customers. There is not merely a single way to help them out rather facilitation has multiple ways to help them out. Right from the live chat option to the email our help desk, all are aimed at the same purpose i.e. customer satisfaction. Another reason for highest score for these polls is that Champion Energy Services have a high number of customers and when they’re on one of its electricity plans, they definitely would go for its services in a poll. However, holding a big number of customers consecutively for two years was something that made Champion Energy the right choice for customers’ satisfaction award.
We have answers to all your questions, so ask them in the space below.
The four factors that helped in conducting this study were price, billing and payment, communications and customer care. If you put a glance at Champion Energy website, you will note that they are top-ranked REP, have competitive electricity rates, superior customer care and are financially strong. So, these factors helped electric provider win this award. The results for 2010 and 2011 polls show that there was a tough competition between the electric providers for the top positions. However, Champion Energy remained the leading player for the residential electricity services for customers’ satisfaction.
So, actually how did the electric provider manage to sustain its position for two consecutive years?
The simple answer is customers’ satisfaction because this was the only criterion for the study. The customer care section of the website of Champion Energy explains it all. The electric provider made it perfect for the customers. There is not merely a single way to help them out rather facilitation has multiple ways to help them out. Right from the live chat option to the email our help desk, all are aimed at the same purpose i.e. customer satisfaction. Another reason for highest score for these polls is that Champion Energy Services have a high number of customers and when they’re on one of its electricity plans, they definitely would go for its services in a poll. However, holding a big number of customers consecutively for two years was something that made Champion Energy the right choice for customers’ satisfaction award.
We have answers to all your questions, so ask them in the space below.
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